We stay with you after launch
Shipping is the beginning, not the end. We offer ongoing support, monitoring, and continuous improvement to keep your product growing reliably.
Get a Support PlanBeyond the launch
We treat post-launch as seriously as the build — because your users depend on it, and your business depends on them.
24/7 Monitoring
Round-the-clock infrastructure monitoring with automated alerts, incident detection, and rapid response from our on-call team.
Performance Optimisation
Continuous profiling and optimisation to keep your product fast and cost-efficient as your user base and data volume grow.
Team Training
Tailored workshops, documentation, and knowledge transfer to upskill your internal team and reduce dependency on us over time.
Technical Documentation
Clear, comprehensive docs for your systems, APIs, and processes — authored and maintained for the life of the engagement.
Most products degrade in the 6 months after launch
Without active attention, performance degrades as data grows, security vulnerabilities accumulate, and the codebase drifts from best practices. Users notice before you do.
Our support engagements are designed to be proactive, not reactive — we surface problems before they reach users, continuously optimise, and keep your product compounding rather than decaying.
Support plans for every stage
All plans are custom-priced based on your stack complexity and support needs. Talk to us for a quote.
Essential
Reliable baseline coverage for products that have launched and need ongoing maintenance.
- Business hours support (Mon–Fri)
- Monthly performance report
- Bug fixes (up to 5/month)
- Uptime monitoring (99.9% SLA)
- Monthly check-in call
- Patch management
Growth
For scaling products with active user bases that need faster response and active iteration.
- Extended hours support (Mon–Sat)
- Weekly performance reports
- Unlimited bug fixes
- 24/7 uptime monitoring (99.95% SLA)
- Bi-weekly strategy calls
- Feature iteration support
- Dedicated Slack channel
- Security patching
Enterprise
For systems where downtime has direct revenue impact and require full-service partnership.
- 24/7 dedicated support
- Custom SLA agreement
- Unlimited bug fixes
- Dedicated engineer on-call
- Weekly strategy calls
- Full roadmap partnership
- Security audits & pen-testing prep
- Quarterly architecture reviews
Response time targets
| Plan | Critical | High | Medium |
|---|---|---|---|
| Essential | 8 hrs | 24 hrs | 72 hrs |
| Growth | 2 hrs | 8 hrs | 24 hrs |
| Enterprise | 30 min | 2 hrs | 8 hrs |
“Six months after launch, our app is faster than it was on day one. The Growth plan team has shipped 14 product improvements we never could have gotten to ourselves.”
Amara J.
Head of Product, TalentBridge
Let's keep your product running great
Tell us about your product and we'll recommend the right support plan for your needs and budget.